Cancellation policy
At Optimum Chiropractic Clinic, we strive to provide the best care and service to our valued patients. In order to maintain an efficient schedule and accommodate all our patients' needs, we have implemented the following cancellation policy:
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Appointment Cancellation: If you need to cancel or reschedule your appointment, we kindly request that you provide us with at least 24 hours notice. This allows us to offer the appointment slot to another patient who may be in need of our care.
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Late Cancellation Fee: Appointments cancelled with less than 24 hours' notice will be subject to a late cancellation fee equivalent to the full cost of the scheduled appointment. This fee helps us compensate for the time reserved for you and the opportunity cost of not being able to assist another patient during that time.
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Rescheduling: We understand that unforeseen circumstances may arise, and we are happy to help you reschedule your appointment without incurring any charges, as long as the request is made at least 24 hours before the original appointment time.
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No-Show Policy: If you fail to show up for your scheduled appointment without any prior notice, you will also be considered a no-show, and the full cost of the appointment will be charged as a no-show fee.
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Emergency Situations: We understand that emergencies can happen. If you find yourself unable to provide 24 hours' notice due to a genuine emergency, please contact our clinic as soon as possible to explain the situation. We will assess each case individually and may waive the late cancellation fee at our discretion.
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Appointment Reminders: To assist you in keeping track of your scheduled appointments, we will provide appointment reminders via email with your consent.
Please be aware that the cancellation policy is an essential part of our commitment to provide the best care to all our patients and ensure efficient scheduling. By scheduling an appointment with Optimum Chiropractic Clinic, you acknowledge and agree to abide by this cancellation policy.
If you have any questions or need to make changes to your appointment, please don't hesitate to contact our clinic at your earliest convenience.